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Dear EASAOnline user,

We have some exciting news!

We are about to migrate to our new website with improved functionality and support for mobile devices and tablets.

As a result the web site will not be accessible from 09:00 UTC on Monday 24th July.

This process should only take a few hours and we thank you for your understanding and patience.

The data is being migrated so the current status of your account will be maintained from the old site to the new site.

We also hope that you enjoy our new look website and look forward to hearing back from you when you have used the new site.

The EASAOnline Team

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A Successful story of an Online EASA Compliant Regulatory and Vocation Training, by Steven Bentley owner and MD of (EOL).

Between 2015 and 2016 EOL has grown by an amazing 400% and as result we have extended our license and we can today support 3000 concurrent users on the system. 

How did you get into Aviation?

I guess Aviation was in my blood even if I did not realize it at the time. I joined aviation back in 1971 at the tender age or 16 as a maintenance engineer in the North West of England and more than 45 years later I am still involved!

Today as а Managing Director and owner of Sofema Aviation Services, a Bulgarian Based Regulatory Consulting and Training Company, and owner of  

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Our Industry continues to face multiple challenges, including the obligation to comply with a significant regulatory burden but it does not stop there!  Other initiatives abound introduced by for example IATA (IOSA) and other niche compliance & SMS drivers (ISBAO & ISBAH for business operators).  

With Safety Management Systems, we have superimposed on this story of “compliance” a need to identify exposure in a different way using forward looking techniques where typically we identify gather data to evaluate the risk and exposure to “all” perceived hazards.

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A Discussion Document by Steven Bentley - MD of Sofema Aviation Services

Do we agree the purpose of an Aviation SMS?

1/ According to ICAO

 ICAO Doc9859 para 2.13.2 -  ‘A hazard is generically defined by safety practitioners as a condition or an object with the potential to cause death, injuries to personnel, damage to equipment or structures, loss of material, or reduction of the ability to perform a prescribed function.’

ICAO Doc9859 para 2.14.2 - ‘Safety risk is the projected likelihood and severity of the consequence or outcome from an existing hazard or situation.’

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Brexit will present a number of major challenges for both the CAA and the UK aviation industry. Steven Bentley answers some frequently asked questions.

Will the UK still sit around the top table?

Currently, the UK CAA is a major stakeholder to European Aviation Safety Agency (EASA) multiple working groups. However after the “divorce” it will probably not be possible to achieve the same level of engagement – Means the UK CAA will be outside the inner circle and will not have the same level of influence.

Will the UK adopt EASA regulations?

Here there is a specific challenge, because if they do not follow 100% they will create distance which will ultimately damage the UK Aerospace Industry and see future work move to main land Europe!

Tagged in: Brexit CAA EASA
Last modified on offers a new online training covering the EASA Stores system Basic awareness

A fully Compliant EASA Part 145 Stores and Logistics function is an extremely important business area.

A well-managed Store is an asset to the organization as it minimizes any potential loss through poor storage practices and ensures effective stock control and rotation.

EASA requires that Aircraft Stores is secure and restricted and that there is segregation between serviceable and Unserviceable Material.

Tagged in: EASAOnline Part 145
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EOL is pleased to offer a short course with exam & certificate to introduce the activities which take place within an EASA Part 145 Stores Environment.

A fully Compliant EASA Part 145 Stores and Logistics function is an extremely important business area. It is first place of entry for parts and materials entering the organization, Supply chain management is subject to regulatory oversight, it is also an essential element of the Quality System, the Stores Inspector typically reports to the Quality Manager.

A well-managed Store is an asset to the organization as it minimizes any potential loss through poor storage practices and ensures effective stock control and rotation.

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What is EASA Part M?

Quite simply it is an approval which lets organisations manage the “Continuing Airworthiness” of aircraft types which the organisation is authorised to manage. (More on this later)

The European Aviation Safety Agency (EASA) is responsible for the regulations which govern the maintenance performed on aircraft which are used for Commercial Air Transport throughout the European Community.

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The purpose of a reliability program is to enable the gathering of data so we can look in detail at required procedures, responsibilities and tasks to ensure that the aircraft maintenance program tasks are effective and their periodicity is adequate.

Aircraft operability is the aircraft’s ability to meet the operational requirements in terms of operational reliability (i.e. the percentage of scheduled flights that depart and arrive without incurring a chargeable technical/operational interruption).

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The Maintenance process has come a long way over the last decades – however the success of the entire process is dependent on the ability of the maintenance staff not just to perform inspections in the best way but to understand why they are performing inspections.(the criteria by which the object is being measured ! (It is this knowledge which makes the difference and makes you into an effective inspector)

The Aircraft Inspector is a critical link in the Continuous Airworthiness Chain which supports the overall integrity of the aircraft.  Inspections cover all areas of the aircraft including fuselage, wings, tail, landing gear and wheel well, engines, wiring and all avionic equipment’s The Inspector should be trained and competent to ensure the integrity of the aircraft and to look for evidences of  corrosion and metal fatigue.

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EASAOnline has chosen Contabo as our Server Support partner to ensure the delivery of the highest quality of our data delivery to our clients.

Commented Steve Bentley MD of SAS “with the possibility of 3000 users simultaneously accessing EASAOnline it is essential to have confidence in our Data Management Partner.  We looked very carefully at the market before choosing Contabo as our service provider. Contabo started in the spring of 2003, in 2009, a new data center was established with the capacity of 4000 servers in Munich Today, the capacity is approaching the threshold of exceeding 5000 servers. We have full confidence in the capacity of Contabo to support going forward”.

Tagged in: E-Learning EASA Training
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What does EASA require for your Competence Assessment Process?

The organisation shall establish and control the competence of personnel involved in any maintenance, management and/or quality audits in accordance with a procedure and to a standard agreed by the competent authority.

In addition to the necessary expertise related to the job function, competence must include an understanding of the application of human factors and human performance issues appropriate to that person's function in the organisation.

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EASAOnline has just conclude the purchase of additional licenses for our online training portal and as a result we are very pleased to announce we can now support 3000 concurrent users of the software.

Commented Steve Bentley MD of Sofema Aviation Services (SAS): "Our EASAOnline servers are hosted in Germany and we are very happy with the new capability which permits the simultaneous use of the program by 3000 persons. Our portfolio of available training courses is constantly being expanded and includes all the 145 recurrent training courses, ESDS, SMS, Maintenance Planning and Production Planning. As well as the generic courses which are loaded and available for all users"

Tagged in: EASAOnline
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Mature Quality Control Processes which are overseen by effective Quality Assurance/ Compliance Management audit processes provide a significant benefit to the organisation where the focus movers from simple regulatory compliance to effective development of the organisations systems which provide key benefits in organisational optimisation.

It is important to communicate in the most effective way the objectives of any audit and audits which are performed in respect of showing compliance with EASA Regulation EC 965/2012 is no different in this regard.

Audits should focus on all elements which are critical to demonstrating regulatory compliance as well as organisational compliance in particular to also pay attention to elements which impact operational safety and security.

Tagged in: Audit EASA
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As you become familiar with this process you will start to understand that there are two options and a challenge to consider

Option 1 - To develop an EASA Compliant Auditing Program which ensure compliance with the regulatory objectives.

Option 2 - To develop an Organisation Auditing Program which ensures compliance with the regulatory objectives but goes on to set and meet further organisational objectives which provide a far wider and deeper understanding of the organisational exposures.

Tagged in: Audit Compliance EASA
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Firstly to consider exactly what we mean by surveillance audits?

So to perform any audit requires a standard with which to compare or reference against, in this regard surveillance audits are no different from most other types of audit.

What is different is that surveillance audits are essentially audits without portfolio. Means they are “extra” to the audit program and provide the opportunity to provide additional oversight and confidence in the effective delivery of the compliance system.

Tagged in: Audit EASA
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Firstly to understand that both System and Process audits are in fact compliance audits then to understand that a System typically consists of multiple processes. 

Next to consider that when we perform an audit it is in effect performed against a "standard” such standard could be for example directly taken from the applicable aviation regulations, or it could be an organisational standard which is referenced to the aviation regulations, but enhanced in some way to meet the organisations specific objective. 

The best way to deal with such an endeavour is to start by looking at the system in total and comparing it against the regulatory requirement to ensure that there are no “gross” errors.

Tagged in: Audit Human Factors
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Compliance audits are designed to give assurance that activities have been performed properly. It should be understood of course that Compliance Audits are of course reactive (means we have to review evidence which is either post an event or concurrent with an event).

As we know certain areas of our Aviation Business, (And it is fair to say in aviation there are many) can be described as high risk. For these area, among the many mitigation techniques which are available Quality Audits can play a supporting role, by establishing ongoing conformity with company processes and procedures.

When we consider compliance audits whilst it may be satisfactory the reality is that it is an unknown if the compliance will be satisfactory next week or next month. The compliance audit typically requires a lower level of auditor competence and is presented typically as a completed checklist of observed conditions at the time of the audit.

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There are many misconceptions and misunderstandings regarding Aviation Safety Management Systems (SMS) and Quality Management Systems (QMS)

The following is intended hopefully to clear up this misunderstanding:

QMS and SMS – Offers many common methods and techniques, but provides different outcomes an objectives:

Sufficient competent resources are critical to the success of both the CM system and the SMS. It is also important to realize that essentially the role of both QMS and SMS is to provide a service to the management team to understand both the non-conformities and risks which they face within the business areas.

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The Interview Objective

An important part of the competence development of an auditor is the development of your interviewing skills.  You have the opportunity in a gentle and encouraging way to elicit all manner of information from the auditee.

Yes Interviewing is a skill - You will get better at interviewing the more interviews that you carry out.

The objective of the interview is to obtain as much information as possible from the auditee which can then be used as a check and validate the process and procedure – such verbal information can be very valuable and helps to provide a more holistic understanding.

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